Shipping policy

At Whiteway Beauty, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below to understand how and when your order will be processed and delivered.

Order Processing

All orders are processed within 1–2 business days after order confirmation, excluding weekends and public holidays. Once your order has been processed, it will be handed over to our trusted courier partners for delivery.

You will receive a confirmation message or email with tracking details once your order has been dispatched.

Shipping Locations

We currently ship across Pakistan. At this time, international shipping is not available unless stated otherwise.

Estimated Delivery Time

  • Major Cities: 2–4 business days

  • Other Cities & Remote Areas: 3–6 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances beyond our control.

Shipping Charges

Shipping charges (if applicable) will be clearly displayed at checkout before you complete your purchase. Any promotional free-shipping offers will be communicated during campaigns or special events.

Cash on Delivery (COD)

Cash on Delivery is available for eligible locations. Customers are requested to ensure availability at the delivery address to avoid failed deliveries.

Whiteway Beauty reserves the right to cancel orders if repeated delivery attempts fail due to customer unavailability or incorrect address details.

Incorrect Address & Failed Deliveries

Please ensure that your shipping address and contact details are accurate at checkout. Whiteway Beauty is not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.

In case of a failed delivery due to customer error, re-shipping charges may apply.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact our customer support team within 24 hours of delivery with clear photos or video evidence of the issue. This will help us resolve the matter promptly.

Claims reported after 24 hours may not be eligible for replacement or refund.

Order Tracking

Once your order is shipped, tracking information will be shared via SMS or email. You can use the provided tracking number to monitor your shipment through the courier’s website.

Delivery Delays

Whiteway Beauty is not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Any circumstances beyond our control

Contact Us

For shipping-related inquiries, please reach out to our customer support team through our official communication channels.